KubeLB Community Edition is free to use and licensed under the Apache License 2.0.
Enterprise Edition requires an active KubeLB subscription, which includes SLA-backed support from the Kubermatic engineering team.
Enterprise Edition Support
By default, support covers:
- Debugging for issues related to KubeLB
- Enhancing documentation
- Fixing bugs that block the usage of the platform
What is not covered:
- Issues related to the underlying Kubernetes cluster and infrastructure.
- Custom configurations for the underlying product suite including ingress-nginx, Envoy Gateway, external-dns, and cert-manager. KubeLB provides default configurations and an integration for those products.
- Issues related to misconfigured Ingress or Gateway API resources by the KubeLB users (tenant clusters). For example, misconfigured TLS certificates or missing hostnames in the Ingress or HTTPRoute resources.